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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1214Call Coverage
20
If the secretary is unavailable to answer the coverage call for the principal,
the call redirects to a backup answering position. Personalized answering
should also be provided at the backup position.
■ Middle Manager Coverage
Provides a group of principals with call redirection to one or more covering
users (such as a secretary). The secretary should have some knowledge of
the principal’s daily schedule. A backup answering position should be
provided in case the secretary is unavailable.
■ General User Coverage
Provides less-personal coverage for a broader spectrum of users. Covering
users typically consist of a group or pooled answering arrangement.
Coverage calls may be distributed among the members of the answering
group.
Following is an example of how to provide an Executive Coverage arrangement.
1. Establish a unique Call Coverage Path for the executive.
— If the secretary screens calls, specify Cover All Calls as the
redirection criteria.
— If the executive answers calls, specify Active, Busy, Don’t Answer,
Active/Don’t Answer, or Busy/Don’t Answer as desired.
— Specify the secretary and the backup position (or the Coverage
Answer Groups containing the secretary’s and backup position’s
extensions) as the coverage points in the path.
2. If a Coverage Answer Group has been chosen as a coverage point, expect
the following behavior:
— Note that, if the secretary and/or backup answering position are in a
Coverage Answer Group, each receives only one redirected call for
the executive at any given time.
— Only one call may cover and ring at a time.
— Calls do ring a Coverage Answer Group member already busy on a
call to the group.
3. Optionally, specify a Send All Calls button on the executive’s phone. If
someone else answers the executive’s calls via bridging, the button is not
needed.
4. Specify a Send All Calls button and a Consult button on the secretary’s
phone. Specify a Coverage ICI button if the secretary does not have a call
display. Send All Calls is needed if the secretary is unavailable for a period