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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1574Voice Message Retrieval
20
Detailed description
Voice Message Retrieval is only used for the retrieval of messages. When a
terminal is in Voice Message Retrieval mode, it cannot be used to make calls or
access other features. Voice Message Retrieval can be used to retrieve your own
messages or messages for another user. However, a different user’s messages can
only be retrieved by a user at a phone or attendant console in the coverage path, by
an administered system-wide message retriever, or by a remote-access user when
the extension and associated security code are known. The number of
simultaneous Voice Message Retrieval users possible depends on the number of
speech-synthesizer circuit packs used in the system.
Certain phones and attendants can be designated for system-wide message
retrieval. These system-wide retrievers are the same as those used for Display
Message Retrieval and have the same privileges. Voice Message Retrieval cannot
be accessed from rotary phones.
You can use the system to restrict unauthorized users from retrieving messages.
Use the Lock function to restrict a phone and the Unlock function to release the
restriction. Users activate Lock by dialing a system-wide access code. They cancel
Lock by dialing a system-wide access code and then an Unlock security code
unique to the phone. These functions only apply to the phone where the function
is active. The system-wide access codes and security code used for the Lock and
Unlock functions are the same as those used for LWC message retrieval by
display. You can assign a status lamp to show the lock status of the phone.
Interactions
■ AUDIX Interface
Retrieval of LWC messages via Voice Message Retrieval is separate and
distinct from retrieval of messages via INTUITY. LWC messages left for a
principal on AUDIX cannot be accessed via Voice Message Retrieval.
However, the caller of Voice Message Retrieval is informed of any new
messages for the principal on AUDIX:
— The Voice Message Retrieval voices that there are AUDIX
messages.
— The Display Message Retrieval displays “Message Center AUDIX
Call.”
If your system has a voice-synthesizer circuit pack and LWC Activation is
active, users can retrieve messages from two locations:
— Users can retrieve LWC messages with Voice Message Retrieval.
— Users can retrieve all other messages with AUDIX.