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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Index
IN-3
Attendant, (continued)
Pull Transfer description, 1463
Attendant Backup Alerting, 106
Attendant Call Waiting, 1144
Attendant Calling of Inward Restricted Stations,
see Class of Restriction (Restriction Override
field)
Attendant Console
302A and 302B
, 92
302C, 93
adding, 95
commands, 1046
feature buttons, 97
PC Console, 95
providing backup, 106
removing, 104
screen, 484
Attendant Console Data Module, see Attendant
Console screen
Attendant Control of Trunk Group Access
, 1145
attendant crisis alert, 67
Attendant Direct Extension Selection
(DXS), 1146
Attendant Direct Trunk Group Selection, 98
Attendant Intrusion, 1147
Attendant Override of Diversion Features, 1148
Attendant Priority Queue, 547
attendant queue calls, 61
attendant queue time, 61
Attendant Room Status, 1346
Attendant Serial Calling, 1148
attendant timers, 1149
audible alerting, 1313
Audible Message Waiting, 1152
audit trails, 1163
Authorization Code — COR Mapping
commands
, 1046
screen, 497
authorization codes, 1152, 1468
AAR and ARS calls, 1154
creating, 190
in alternate facility restriction levels
(AFRL)
, 1140
security violation button, 61
setting up, 331
using to override call restrictions, 190
Auto Available Split (AAS), see DEFINITY ECS
Guide to ACD Call Centers
Auto Start and Don’t Split
, 1149
autodial button, 62
auto-in mode, 62
Automated Attendant
description
, 164, 1157
see also DEFINITY ECS Call Vectoring/EAS
Guide
Automatic Alternate Routing (AAR)
, 173
AAR analysis tables, 1170
AAR trunking facilities, 1171
authorization codes, 1154
digit analysis table commands, 1041
Automatic Alternate Routing (AAR), (continued)
digit conversion table commands, 1042
partitioning, 1123
private networks, 1169
toll table commands, 1045
Automatic Call Distribution (ACD)
description
, 169
enhancing an ACD system, 170
Automatic Callback (ACB), 61, 1159
automatic circuit assurance (ACA)
audit trail records, 1163
button, 60
description, 1162
drop, 1163
message information, 1163
referral calls, 1163
Automatic Hold, 36
automatic intercom, 62, 386
automatic message waiting, 61
automatic number identification (ANI), 61, 1165,
1439
Automatic Route Selection (ARS)
allow local information calls, 181
ARS analysis tables, digit analysis default
translations
, 1170
ARS trunking facilities, 1171
assigning FAC, 174
authorization codes, 1154
defining partitions, 191
digit analysis table commands, 1041
digit conversion table commands, 1042
displaying analysis information, 175
inter-exchange carrier calls (IXC), 178
modifying call routing, 186
operator assisted calls, 178
overriding call restrictions, 190
partitioning, 1123
private networks, 1169
restricted area codes, 179
restricting calls, 189
time of day routing plan commands, 1063
understanding, 175
Automatic Routing
AAR, 1169
AAR and ARS digit analysis default
translations, 1169
AAR and ARS overlap sending, 1171
ARS, 1169
ARS digit analysis default translations, 1170
description, 1167
Facility Restriction Levels (FRL), 1338
feature access code (FAC), 173
Generalized Route Selection (GRS), 1340
Look Ahead Routing (LAR), 1413
Time of Day (TOD) Routing, 194, 1553
Traveling Class Marks (TCM), 1338
trunking facilities, 1171
Automatic Selection of DID Numbers to Guest
Rooms
, 1347