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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1148Attendant Features
20
■ If a call is already call waiting for the intruded party, the source (split from
attendant) party cannot wait for the intruded party using Call Waiting.
■ The attendant display shows the character ‘1 wait’ or ‘1 busy’ if an
intrusion is possible. Otherwise, the display shows ‘wait’ or ‘busy’.
■ The system provides Attendant Intrusion on remote telephones via
TGU/TGE trunks (Italy only).
Attendant Override of Diversion Features
Attendant Override of Diversion Features (override button) allows an attendant to
bypass call-diversion features activated by a called extension. A diversion feature
is any feature that, when activated, causes a call to redirect from the called
telephone. Send All Calls, Call Coverage, and Call Forwarding are diversion
features.
You should explain to your attendants that they can use this feature with the
Attendant Intrusion to place an emergency or urgent call to a telephone user.
Attendant Serial Calling
Attendant Serial Calling enables the attendant to transfer trunk calls that return to
the same attendant after the called party hangs up. Once outside callers reach an
attendant, they can use the same line into the switch for multiple calls. Attendant
Serial Calling is useful if trunks are scarce and Direct Inward Dialing services are
unavailable.
To allow your attendant to use serial calling, assign a serial-cal button on the
Attendant Console
screen. The Attendant Serial Calling feature is valid only on
calls that have only one trunk on the connection.
You can define a priority queue for Serial Calls on the Console Parameters
screen.
Interactions
■ Centralized Attendant Services
Attendant Serial Calling does not work with Centralized Attendant
Services.
■ DCS
Attendant Serial Calling works in a DCS environment only if the attendant
activates it on the same node as the trunk to which the attendant is
connected. Do not conference the incoming trunk call with a DCS party
when activating. This would put two trunks on the connection.