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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1213Call Coverage
20
Extended User Administration of
Redirected Calls
The Extended User Administration of Redirected Calls feature (also called
telecommuting access) allows system users to change their lead-coverage path (or
time of day table) or their call-forwarding designated destination from any on-site
or off-site location. Refer to ‘‘
Extended User Administration of Redirected Calls’’
on page 1327 for more information.
Measurements and reports
Three reports provide measurement information about Call Coverage:
■ The Coverage Path Measurement Report describes coverage activity as it
relates to the coverage paths.
■ The Principal Coverage Measurement Report describes coverage activity
as it relates to the principal extensions.
■ The Call Detail Recording (CDR) shows the outgoing trunk calls.
For each report, a selection form lists the specific coverage paths or principal
extensions to be measured. For more detailed information on these reports and
their associated commands, refer to DEFINITY ECS Reports.
Considerations
■ Incoming tie-trunk calls can be administered as either internal or external
and are redirected to Call Coverage accordingly.
Guidelines and examples of Call Coverage
Call Coverage is an extremely flexible feature and allows several combinations of
coverage points. To illustrate the usefulness of Call Coverage, three typical
coverage arrangements are given below.
■ Executive Coverage
Provides a principal with call redirection to covering users having a close
working relationship with the principal. Because of the status of the
principal, personalized answering should be provided. Also, the principal
may or may not choose to answer his or her own calls.
Redirection of a principal’s calls to a secretary is a typical example of this
form of coverage. The secretary would be informed of the principal’s daily
schedule and other useful information such as the importance of certain
calls. The secretary could provide personalized answering by answering
calls with the principal’s name.