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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1291Call Pickup
20
Considerations
■ A telephone can be a member of only one call pickup group.
■ When a call pickup group member is away from his or her telephone and
receives a call, other call pickup group members’ telephones do not ring.
Therefore Call Pickup is only useful if either:
— Call Pickup Alerting is enabled and call pickup group members have
telephones with Call Pickup buttons and status lamps.
— Call pickup group members are in close proximity and can hear each
other’s telephones ring.
■ Exclusion is not supported for pickup calls.
Interactions
■ Abbreviated Dialing
A user can store:
— The Directed Call Pickup FAC plus a telephone address in an
Abbreviated Dial button
— The Directed Call Pickup FAC. (The user then dials each extension.)
■ Attendant
Attendant can use Directed Call Pickup, but other users cannot use the
feature to answer a call alerting at an attendant’s telephone.
■ Automatic Callback and Ringback Queuing
Neither call pickup group members or Directed Call Pickup users can
answer Callback calls.
■ Bridged Call Appearance
— If Call Pickup Alerting is activated and a bridged call appearance
rings on a call pickup group member’s telephone, other group
members cannot pick up the call.
— If Call Pickup Alerting is not activated and a telephone rings on a
bridged call appearance, group members can pick up the call.
— If Temporary Bridged Appearance on Call Pickup is enabled, a
temporary-bridged appearance is maintained at the called telephone.
This allows the called party to bridge onto the call after it has been
picked up by another call pickup group member.
— Directed Call Pickup cannot be used to pick up a call alerting at a
bridged call appearance.