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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
553Coverage Path
17
coverage path with redirection criteria that matches the call status. If the chain is
exhausted before the system finds a match, the call does not redirect to coverage.
No path number here indicates that this path is the only path for the principal.
Linkage
Display-only fields that show the (up to) two additional coverage paths in the
coverage path chain. (See above.)
COVERAGE CRITERIA
COVERAGE CRITERIA are the conditions that, when met, cause the call to
redirect to coverage. Assign one of the following:
Number of Rings
Enter the number of rings.
Valid entries Usage
1
to 999
Valid entries Usage
Active
Calls redirect if at least one call appearance is busy.
Busy
Calls redirect if all call appearances that accept incoming calls
are busy.
Don’t Answer
Calls redirect when the specified number of rings has been
exceeded.
All
Calls redirect immediately to coverage and overrides any
other criteria with a
y in this column.
DND/SAC/Goto
Cover
Must be assigned before a user can activate Do Not Disturb
(Hospitality Services), Send All Calls (SAC), or Go to Cover
features. Allows a calling user, when calling to another
internal extension, to redirect a call immediately to coverage
by pressing a
GO TO COVER button. Allows a principal
temporarily to direct all incoming calls to coverage,
regardless of the other assigned coverage criteria by pressing
the
SEND ALL CALLS (or DO NOT DISTURB) button. Send All Calls
also allows covering users to temporarily remove their phones
from the coverage path.
Valid entries Usage
1
through 99 This is the number of rings a user’s phone rings before the
system redirects the call to the first point in the coverage path.