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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing phone features
60Telephone feature buttons
4
aca-halt Auto-Ckt
Assure
Automatic Circuit Assurance (display
button): allows users of display telephones
to identify trunk malfunctions. The system
automatically initiates a referral call to the
telephone when a possible failure occurs.
When the user presses ACA Halt, the
system turns off ACA monitoring for the
entire system. The user must press ACA
Halt again to restart monitoring.
1 per
system
account Acct Account: allows users to enter Call Detail
Recording (CDR) account codes. CDR
account codes allow the system to
associate and track calls according to a
particular project or account number.
admin Admin Administration: allows a user to program
the feature buttons on their 6400-series
telephone.
after-call
Grp:___
After Call
Work
After Call Work Mode: allows an agent to
temporarily be removed from call
distribution in order for the agent to finish
ACD-related activities such as completing
paperwork.
Grp: specify the ACD split group number.
1 per split
group
alrt-agchg Alert Agent Alert Agent: indicates to the agent that
their split/skill hunt group changed while
active on a call. This button blinks to
notify the agent of the change.
1 per
station
alt-frl Alt FRL Alternate Facility Restriction Level
(FRL): activates or deactivates an
alternate facility restriction level for the
extension.
1 per
system
Table 1. Telephone feature buttons —
Continued
Button name
Button
label Description Maximum
Continued on next page