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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1370Hunt Groups
20
If all hunt-group members are unavailable or the queue is full, the system treats
the call as follows:
■ If the call is internal or is carried on a Direct Inward Dialing (DID), DS1, or
tie trunk, the caller hears busy tone.
■ If the call is on a central office trunk, the caller hears ringing, but gets no
answer.
■ If the hunt group has call coverage, the system sends the call to a coverage
point.
Refer to ‘‘
How hunt group extensions become unavailable’’ on page 1372.
Queue warning level
You can set up a queue warning level and an associated queue warning indicator
lamp. When the queue reaches this level, the lamp lights and remains lit until the
queue drops below this level. You can have one lamp for each hunt-group queue.
Install the lamp so the members of the hunt group can see it.
Call coverage
You can set up call coverage for a hunt group. Then, if a hunt-group queue is full,
the system sends new calls to the coverage point.
If a call goes into a hunt group queue, it stays in queue for the Coverage Don't
Answer interval, then redirects to the coverage point. A call coverage point can be
another hunt group.
Announcements
You can record and assign one delay announcement to each hunt-group queue. An
announcement can be shared among hunt groups. Normally, the announcement
should tell the caller to wait and say the call will be answered in the order in which
it was received.
A call that connects to a delay announcement remains in queue while the
announcement plays. If the call has not been answered by the time the
announcement completes, the caller hears music (if provided) or silence. When
the call begins ringing a member of the hunt group, the caller hears ringing.
Delay announcement interval
You also define for each hunt group a delay announcement interval. When a call
enters the queue, the interval starts. This interval (0 to 99 seconds) indicates how
long a call remains in queue before the call connects to a recorded announcement.