Filter
Top Products
DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
710Hunt Group
17
Inflow Threshold
Appears only when the Vector field is
n and the Queue field is y. Enter the number
of seconds that a call can remain in the queue before no more calls will be
accepted by the queue. If 0 is entered, a call is redirected to this split/skill only if
there is an available agent.
Level 1 Threshold (sec)
Enter the number of seconds corresponding to the Expected Wait Time (EWT)
you want to set for this threshold. For example, if you enter 45 calls whose EWT
exceeds 45 seconds will be classified as over threshold 1. This field is used with
Service Level Supervisor and only appears if the Service Level Supervisor field is
y.
Controlling Adjunct
If the controlling adjunct is a CONVERSANT voice system (requires an ASAI
link), then enter asai in this field. (On the System-Parameters Customer-Option
screen, the ASAI Interface and ASAI Proprietary Adjunct Links fields must be
y
for CallVisor ASAI capability.)
Level 2 Threshold (sec)
Enter the number of seconds corresponding to the Expected Wait Time (EWT)
you want to set for this threshold. For example, if you enter 60 calls whose EWT
exceeds 60 seconds will be classified as over threshold 2. This field is used with
Service Level Supervisor and only appears if the Service Level Supervisor field is
y.
Adjunct Link Extension
Appears when the Controlling Adjunct field is
asai or adjli. Enter the appropriate
ASAI Link extension. This field cannot be blank.
Valid entries Usage
none
Indicates that members of the split/skill or hunt group are
not controlled by an adjunct processor.
asai
All agent logins are controlled by an associated adjunct and
logged-in agents can only use their data terminal keyboards
to perform phone functions (for example, change work
state).
adjli
ASAI Proprietary Adjunct links