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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
128Setting up call forwarding
7
As the administrator, you can administer system-wide call-forwarding parameters
to control when calls are forwarded. Use the System Parameters Call
Coverage/Call Forwarding screen to set the number of times an extension rings
before the system redirects the call because the user did not answer (CFWD No
Answer Interval). For example, if you want calls to ring 4 times at an extension
and, if the call is not answered, redirect to the forwarding number, set this
parameter to 4.
You also can use the System Parameters Call Coverage/Call Forwarding screen to
determine whether the forwarded-to phone can override call forwarding to allow
calls to the forwarded-from phone (Call Forward Override). For example, if an
executive forwards incoming calls to an attendant and the attendant needs to call
the executive, the call can be made only if the Call Forwarding Override is set to
yes.
Instructions
To determine which extensions have call forwarding activated:
1. Type
list call-forwarding and press RETURN.
This command lists all the extensions that are forwarded along with each
forwarding number.
NOTE:
If you have a V1, V2, or V3 system, you can see if a specific
extension is forwarded only by typing
status station nnnn, where
nnnn is the specific extension.
Related topics
‘‘
Call Forwarding’’ on page 1278
Setting up call forwarding for users
This section shows you how to give your users access to call forwarding.
Instructions
Let’s change a call forwarding access code from a local phone with a Class of
Service of 1:
1. Type
change feature-access-codes and press RETURN.
The Feature Access Code
screen appears.