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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1432Misoperation Handling
20
Digital terminal misoperation
The following scenario describes a typical misoperation on a digital terminal.
1. While connected to an incoming external call (Type 1), a digital-terminal
user places the call on hold to transfer the call to another terminal.
2. The user hears dial tone, dials an invalid extension, and hangs up.
3. A misoperation occurs. The call on hold rings the terminal again (not
priority ringing) for the number of rings administered for call coverage.
4. The call then routes to the terminal’s coverage path, which directs the call
to an announcement and/or disconnects.
Attendant console misoperation
A misoperation occurs on an attendant console with calls on hold only when the
system enters Night Service.
1. The system enters Night Service with calls on hold at an attendant console.
2. All calls on hold re-alert (as if the Held-Call Timed-Reminder had
expired).
3. When the calls start re-alerting, a timer starts. The timer is set to the value
assigned in the Alerting (sec) field on the Console-Parameters form.
4. If the attendant does not answer the calls before the timer expires, calls
route to the system Night Service destination. Calls that are not answered at
the night service destination before the night-service-disconnect timer
expires are dropped.
Interactions
■ Attendant Lockout
Attendant Lockout is temporarily disabled on calls that re-alert the
attendant console following a misoperation. This allows an attendant to
answer the calls.
■ Bridged Appearances
Misoperation Alerting calls do not re-alert on bridged call appearances.
■ Voice Response Integration
Do not use Misoperations Handling with this feature if you are using
analog boards with Conversant.