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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
627Feature Access Code
17
Voice Coverage Message Retrieval Access
Code
Allows users to retrieve voice messages for another user (for whom they are a
coverage point) via a digital display module.
Voice Principal Message Retrieval Access Code
Allows users to retrieve their own voice messages for another user via a digital
display module.
Whisper Page Activation Access Code
Allows users to place a page to another user’s phone, when active on a call. The
paged user, and not the other parties on the call, hears the page.
Field descriptions for page 4
The feature access codes on this page pertain only to ACD call centers.
Screen 82. Feature Access Code (FAC) screen
After Call Work Access Code
Enter the code the agent must dial when the agent will be performing work-related
ACD activities.
Assist Access Code
Enter the digit the agent must dial to request assistance from the split supervisor.
change feature-access-codes Page 4 of X
FEATURE ACCESS CODE (FAC)
Automatic Call Distribution Features
After Call Work Access Code: ___
Assist Access Code: ___
Auto-In Access Code: ___
Aux Work Access Code: ___
Login Access Code: ___
Logout Access Code: ___
Manual-In Access Code: ___
Service Observing Listen Only Access Code: ___
Service Observing Listen/Talk Access Code: ___
Add Agent Skill Access Code: ___
Remove Agent Skill Access Code: ___
Call Vectoring/Call Prompting Features
Converse Data Return Code: ___