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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
155Managing hunt groups
7
Setting up a queue
You can tell your switch how to handle a hunt-group call when it cannot be
answered right away. The call waits in a “queue.”
Let’s tell the switch that up to 10 calls can wait in the queue, but that you want to
be notified if a call waits for more than 30 seconds.
You also want the switch to send a warning when 5 or more calls are waiting in the
queue. This warning flashes queue-status buttons on phones that have a status
button for this hunt group. When the buttons flash, everyone answering these calls
can see that the help-line calls need more attention.
Instructions
To set up our helpline queue:
1. Type
change hunt-group n and press RETURN, where n is the number of
the hunt group to change.
In our example, type
change hunt-group 5. The Hunt Group screen
appears.
2. In the Queue field, type
y.
3. In the Queue Length field, type the maximum number of calls that you
want to wait in the queue.
In our example, type
10.
Page 1 of X
HUNT GROUP
Group Name: internal helpline
Group Number: 5 Group Extension: 1200 Group Type: ucd-loa
MM Early Answer? _ Skill? _ ACD?
Queue? y Vector? _ AAS? _
Security Code: ____ COR:
ISDN Caller Disp: ________ TN: _
Measured: ________ Supervisor: Extension: ____
Controlling Adjunct: ____
Multiple Call Handling: __________
Objective: ____
Queue Length: 10
Calls Warning Threshold: 5 Calls Warning Port: __
Time Warning Threshold: 30 Time Warning Port: __
Redirect on No Answer (rings): _ Redirect to VDN: _
Forced Entry of Stroke Counts or Call Work Codes? _