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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
161Managing vectors and VDNs
7
Tip:
Rather than loop your vectors directly back to the announcement step, go to
the previous queue-to step. This way, if for some reason the call does not
queue the first time, the switch can attempt to queue the call again. If the call
successfully queued the first time though, it merely skips the queue-to step
and plays the announcement. The system cannot queue a call more than
once in the exact same priority level.
To play and repeat an announcement, write this vector (steps 3-5):
Routing based on time of day
Write a vector for calls that come in after your office closes.
Assume that your business is open 7 days a week, from 8:00 a.m. to 5:00 p.m.
When calls come in after business hours, you want to play your announcement
4002, which states that the office is closed and asks callers to call back during
normal hours. Write the vector so the call disconnects after the announcement is
played.
CALL VECTOR
Number: 1 Name: main number calls ______ Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01 ____________
02 queue-to main split 47 pri 1
03
announcement 4001 (All agents are busy, please wait...)
04 wait-time 60 secs hearing music
05 goto step 2 if unconditionally
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________