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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1583Whisper paging
20
For example, let’s say users A and B are on a call. C has an urgent message for A
and makes a whisper page. All 3 users hear the tone that signals the page, but only
A hears the page itself. The person making the page, C, cannot hear A or B.
Brief description
Allowing users to make whisper pages
To make a whisper page users dial a feature access code or press a feature button,
then dial the extension of the user they are trying to reach.
■ To assign a feature access code, enter a code in the Whisper Page
Activation Access Code field on the Feature Access Code screen.
■ To give users a feature button for making a whisper page, use the Station
screen and administer a Whisper Page Activation button on users’ phones.
Allowing users to answer whisper pages
quickly
To give users a feature button for answering a whisper page, use the Station screen
and administer an Answerback button on users’ phones.
NOTE:
You cannot administer an Answerback button on an attendant console.
Attendants can make whisper pages but cannot receive them.
Normally, before a paged user can answer a whisper page he or she must complete
the active call or put it on hold. However, you can give users the ability to put an
active call on hold and speak directly to the person making a whisper page simply
by pushing a feature button. Once the Answerback button is pressed, the user can
treat both the paging call and the original call as separate calls and all call-related
features (conference, transfer, etc.) operate normally.
Allowing users to block whisper pages
To give users a feature button to block incoming whisper pages, use the Station
screen and administer a Whisper Page Off button on users’ phones.
Administer this function on a feature button with a lamp so that users can tell
whether or not blocking is active. Users can activate blocking even when they’re
on a call.
NOTE:
You cannot administer a Whisper Page Off button on a soft key.