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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
References
1608Basic DEFINITY ECS documents
21
DEFINITY ECS Release 8.2 — Maintenance for R8.2r, 555-233-117, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing,
troubleshooting, and maintaining the R8.2r ECS. Included are maintenance
architecture, craft commands, step-by-step trouble-clearing procedures, the
procedures for using all tests, and explanations of the system’s error codes.
DEFINITY ECS Release 8.2 — Maintenance for R8.2si, 555-233-123, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing,
troubleshooting, and maintaining the R8.2si ECS. Included are maintenance
architecture, craft commands, step-by-step trouble-clearing procedures, the
procedures for using all tests, and explanations of the system’s error codes.
DEFINITY ECS Release 8.2 — Maintenance for R8.2csi, 555-233-119, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing,
troubleshooting, and maintaining the R8.2csi (Compact Modular Cabinet) ECS.
Included are maintenance architecture, craft commands, step-by-step
trouble-clearing procedures, the procedures for using all tests, and explanations of
the system’s error codes.
Call center documents
These documents are issued for DEFINITY ECS Call Center applications. The
intended audience is DEFINITY ECS administrators.
DEFINITY
DEFINITY ECS Release 8 — Guide to ACD Call Centers, 555-233-503, Issue 2
This module contains information about the call center-specific features of the
DEFINITY ECS.
DEFINITY ECS Release 8 — Call Vectoring/EAS Guide, 555-230-521, Issue 4
Provides information on how to write, use, and troubleshoot vectors, which are
command sequences that process telephone calls in an Automatic Call
Distribution (ACD) environment.
It is provided in two parts: tutorial and reference. The tutorial provides
step-by-step procedures for writing and implementing basic vectors. The
reference includes detailed descriptions of the call vectoring features, vector
management, vector administration, adjunct routing, troubleshooting, and
interactions with management information systems (including the Call
Management System).