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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1127AAR/ARS shortcut dialing
20
■ AUDIX
■ AUDIX mailboxes allow a maximum of 5 digits when AUDIX is
connected to a switch that is not administered as a central office. If
an internal extension is 6 or more digits, the corresponding voice
mailbox must be set up and accessed with 5 or less digits. AUDIX
cannot associate a subscriber’s name with 6- or more digit number.
NOTE:
If AUDIX is connected to a switch in a remote location or
administered as a central office, mailbox IDs can be up to 10
digits and AUDIX can look up a calling party number longer
than 5 digits.
■ DCS AUDIX (Centralized Messaging)
With shortcut dialing, DCS is not used and AUDIX does not
associate the name with the calling number. AUDIX associates the
name with the calling number only when DCS is used in the
network.
■ ISDN - QSIG/AUDIX
A QSIG/AUDIX network can perform name lookup on 3-, 4-, and
5-digit calling numbers, as well as on longer calling numbers that
are be truncated to a unique 3-, 4-, or 5-digit mailbox extension.
■ AUDIX transfer
Shortcut dialing allows AUDIX Enhanced Transfer to a 3-digit
extension, but not to a 6- or 7-digit extension.
■ Coverage paths for call coverage
Use the short, internal extensions on local coverage paths, even when you
must dial 6 or more digits for on-switch calls.
■ Call center
To call an agent, users must dial the agent’s shortcut dialing number.
However, the agent must use the agent ID (extension), not the shortcut
dialing number, to login.
■ Call Detail Recording (CDR)
Intra-switch CDR records show the short, internal extensions of the calling
and called parties when shortcut dialing is used.
Because the AAR or ARS access code is not used in shortcut dialing, the
Access Code Dialed and Access Code Used fields recorded by CDR are
blank for trunk calls made with shortcut dialing.