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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
672Feature-Related System Parameters
17
Enforce PNT-to-PNT Restrictions
This field appears only if Italian Protocol Enabled is
y.
Field descriptions for page 8
Screen 92. Feature-Related System Parameters screen
Call Center System Parameters:
Expert Agent Selection (EAS) Enabled
To enable this field, either no ACD or vectoring hunt groups may exist or, existing
ACD or vectoring hunt groups must be "skilled." Only appears if Expert Agent
Selection (EAS) on the System-Parameters Customer-Options screen is
y.
Valid entries Usage
y/n
Enter y to indicate that restrictions and denial of PNT-to-PNT
connections will be enforced when the EDCS message is
unavailable. A
y in this field means restrictions will be
enforced.
Valid entries Usage
y/n
Enter y to enable Expert Agent Selection.
change system-parameters features Page 8 of 10
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled? n
Minimum Agent-LoginID Password Length:
Direct Agent Announcement Extension: _____ Delay: ___
Message Waiting Lamp Indicates Status For: station
VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70_
Prompting Timeout (secs): 10
Interflow-qpos EWT Threshold: 2
SERVICE OBSERVING
Service Observing: Warning Tone? n or Conference Tone?
ASAI
Call Classification After Answer Supervision? n Send UCID to ASAI? n