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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Index
IN-6
calls
data setup, 392
observing, 387
operator assisted, 178
override restrictions, 190
restricting, 22
call-terminating facilities for FRL and TCM, 1339
CallVisor Adjunct-Switch Applications Interface
(ASAI)
description
, 434
setting up, 436
CAMA trunks
CAMA Numbering Format
, 506, 1047
description, 1565
CAS backup button, 65
CBC Trunk Group Usage Allocation Plan Assign-
ment Schedule screen, see ISDN Trunk Group
screen
CBC Trunk Group Usage Allocation screen, see
ISDN Trunk Group screen
CDR, see Call Detail Recording
CentreVu IP Agent
, 1120
CentreVu IP agent, 52
channel allocation for wideband switching, 422
characters used in data call setup, 393
charge displays for call charge
information
, 1196
check in button, 65
check in/check out status, 1346
check out button, 65
chime codes, 380
chime paging
setting up
, 378
chime paging over loudspeakers
fixing problems, 381
Circuit Pack
screen, see DEFINITY ECS Administration for
Network Connectivity
circuit pack configuration
, 17
circular hunt group, 1369
Class of Restriction (COR), 22
changing, 174
Changing COR by FAC, 23
commands, 1047
description, 1304
fully restricted service restrictions, 1306
inward restrictions, 1305
manual terminating line restrictions, 1305
origination restrictions, 1305
outward restrictions, 1305
public restrictions, 1305
screen, 520
security measures, 1578
terminal and trunk restrictions, 1306
termination restrictions, 1306
toll and TAC toll restrictions, 1306
Class of Service (COS), 24
commands, 1047
screen, 532
security measures, 1578
CO trunks
adding, 340
description, 1565
Code Calling IDs
commands, 1048
screen, 535
collecting information about calls, 439
combined conversion modems, 1433
Command Permission Categories
commands
, 1048
DS1 trunks, 354
screen, 536
Command Permission Categories—Restricted
Object List screen, see Command Permission
Categories screen
command permissions, setting
, 5
common-channel signaling (CCS), 1320
condition codes
for CDR
, 1256
override matrix for CDR, 1259
conference, 1309
Console Parameters
commands, 1048
screen, 540
setting, 105
Console Parameters — Default Attendant Group,
see Console Parameters screen
console permissions
, 533
consult button, 66
consult, Call Coverage, 1208
control malicious call trace button, 73
conventions used in this book, xix
CONVERSANT phones, see DEFINITY ECS
Guide to ACD Call Centers
copying announcements
, 370
COR, see Class of Restriction (COR)
Country Options System Parameters
screen
, 918
country protocol options, 1297
coverage
callback, 66
message retrieval, 66
options, assigning, 291
user options, 1208
Coverage Answer Group, 1208
adding, 126
commands, 1048
determining extensions having call forward-
ing activated, 128
screen, 550
Coverage Callback, Call Coverage, 1208
Coverage Incoming Call Identification (ICI)
Call Coverage
, 1209
Coverage of Calls Redirected Off Net
(CCRON), 1279
telecommuting, 285