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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1430Misoperation Handling
20
You can alter standard Misoperation Handling to ensure that callers are not left on
hold indefinitely with no way to reach someone for assistance or that callers are
not dropped by the system. See Misoperation Alerting and Intercept Treatment on
Failed Trunk Transfers on the Feature-Related System Parameters screen for more
information.
Contact a Lucent representative for instructions on administering Misoperation
Handling for use in France.
Detailed description
Misoperation handling varies considerably, depending on how it is administered
and what conditions are in effect when a call is placed on hold.
Standard operation
Standard misoperation handling is in effect when you set the Intercept Treatment
on Failed Trunk Transfers field to
y and set the Misoperation Alerting field to n.
The type of telephone that is in use when the misoperation occurs (analog
single-line or digital multiappearance) affects standard misoperation handling.
The following scenario describes a typical misoperation on an analog terminal.
1. While connected to an incoming external call, an analog-terminal user
flashes with the intent of transferring the call to another terminal.
2. The user hears dial tone, dials an invalid extension, and hangs up.
3. A misoperation occurs. The analog-terminal user receives priority ringback
indefinitely.
The following scenario describes a typical misoperation on a digital terminal.
1. While connected to an incoming external call, a digital-terminal user with a
call on hold goes on-hook during another feature operation before
completing the operation.
2. The user hears dial tone, dials an invalid extension, and hangs up.
3. A misoperation occurs unless going on-hook completes the operation (for
example, call transfer). The held call remains on hold indefinitely with a
flashing call-appearance lamp.