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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
708Hunt Group
17
Measured
Provides measurement data for the ACD split/skill collected (internal to the
switch) for VuStats or BCMS. This measurement data is collected for VuStats and
BCMS only if, on the System-Parameters Customer-Options screen, they are
y.
VuStats Objective
Enter a numerical user-defined objective. An objective is a split or skill goal for
the call. This could be an agent objective such as a specific number of calls
handled or an average talk time. The objective could also be a percent within the
service level. The objective appears on the VuStats display and allows agents and
supervisors to compare the current performance against the value of the objective
for the split or skill.
You can use this value in a customized VuStats display format if, on the VuStats
display format screen, the Object Type field is either
agent, agent-extension, or
split.
This field appears only if, on the System-Parameters Customer-Options screen,
the VuStats field is
y and the Measured field is either internal or both.
Valid entries Usage
internal
If you enter internal in this field and on the
System-Parameters Customer-Options screen neither the
VuStats or BCMS field is
y, the system displays the following
message:
<value> cannot be used; assign
either BCMS or VuStats first
Contact a Lucent representative to assist with any changes
you want to make on the System-Parameters
Customer-Options screen.
external
Provides measurements made by the Call Management
System (external to switch).
both
Provides measurements collected both internally and
externally.
none
Measurement reports for this hunt group are not required.
Valid entries Usage
0-99999
Enter a split or skill objective.