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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1279Call Forwarding
20
■ Call Forwarding Off Net— Allows a user to forward calls to an off-net
destination.
■ When the Coverage of Calls Redirected Off-Net field is activated, calls can
be monitored for call progress tones, and if a call is not answered, it returns
to the DEFINITY ECS for call coverage processing in some circumstances.
■ Call Forwarding Override — Allows the user at the forwarded-to extension
to override Call Forwarding at the forwarded-from extension on a per-call
basis so the user can initiate a call or transfer a call back to the
forwarded-from extension.
Detailed description
You assign Call Forwarding All Calls and Call Forwarding Busy/Don’t Answer to
extensions on a Class of Service basis. You assign Call Forwarding Override and
Call Forwarding Off-Net on a system-wide basis. You can also restrict Call
Forwarding Off-Net with the Class of Service.
Call Forwarding All Calls
Phone users and data-terminal users can activate or deactivate Call Forwarding All
Calls for their own terminals with a feature-access code or Call Forward-All
feature button. An attendant or phone user with console permission can activate or
deactivate the feature for another extension, TEG, DDC, UCD group, or ACD
split (but not vector-controlled splits).
Call Forwarding Busy/Don’t Answer
The feature is activated or deactivated with a feature-access code or Call Forward
Busy/Don’t Answer feature button. An attendant or phone with console
permission can also activate or deactivate the feature for another extension by
using a feature-access code.
Call Forward Busy/Don’t Answer cannot be activated for hunt groups, data
extensions, or terminating extension groups (TEG). Calls to an attendant or EAS
agent cannot be forwarded.
Call Forwarding Off Net
When a call is forwarded off net, the forwarded-to number can have up to 16
digits. When counting the 16-digit limit, count the digits in the Trunk Access
Code or AAR/ARS feature access code. Do not count the “#” used to terminate a
forwarded-to number if the “#” is used.