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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
715Hunt Group
17
First Announcement Extension
Appears when the Queue field is
y. Does not appear if the Vector field is y.
First Announcement Delay (sec)
Enter the number of seconds that a call remains in queue before the associated
first announcement is given the calling party. The call retains its place in the queue
while the caller is listening to the recorded announcement. If the call hasn’t been
answered after the announcement, the caller hears music (for first announcement
only) if Music-on-Hold is provided or ringing for as long as the call remains in
queue. Appears only if the Queue field is
y and the Vector field is n.
Second Announcement Extension
Appears only when the ACD and Queue fields both are
y and the Vector field is n.
Valid entries Usage
Enter a recorded
announcement
extension
number.
This is the announcement the caller receives after being in the
queue for the time interval specified in First Announcement
Delay. If the call hasn’t been answered after the
announcement, the caller hears music (only after the first
announcement) if Music-on-Hold is provided, or ringing for as
long as it remains in the queue. If this is the forced first
announcement, the caller always hears ringback after the
announcement; otherwise, the caller hears music (if provided).
blank Leaving this field blank indicates there will be no
announcement.
Valid entries Usage
0
through 99 When 0 is entered, the first announcement is provided
immediately to the caller. This value is set automatically to
0
if there is no queue.
blank This field must be blank if there is no first announcement.
Valid entries Usage
Enter the extension number assigned
to a recorded announcement.
blank Leaving the field blank indicates there is
no second announcement.