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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Introduction to the DEFINITY system
26Administering treatment for denied calls
2
2. In the Local Coverage Subsequent Redirection/CFWD No Answer Interval
field, type
2.
3. Press ENTER to save your changes.
Each phone in a Call Coverage path now rings twice before the call routes
to the next coverage point. The Local Cvg Subsequent Redirection/CFWD
No Ans Interval field also controls the number of rings before the call is
forwarded when you use Call Forwarding for busy/don’t answer calls. This
applies only to calls covered or forwarded to local extensions. Use Off-Net
to set the number of rings for calls forwarded to public network extensions.
Administering treatment for denied
calls
You can administer your system to reroute denied calls to an announcement, the
attendant, or to another extension. Intercept Treatment provides an intercept tone
or a recorded announcement or routes the call to an attendant for assistance when
calls cannot be completed or when use of a feature is denied.
Instructions
In this example, we want all outward restricted call attempts to route to an
announcement, and incoming calls that are denied to route to the attendant.
1. Add an announcement on extension 2040, and name the announcement
Intercept Denied Calls.
Refer to ‘‘
Adding announcement extensions’’ on page 367 and ‘‘Recording
announcements’’ on page 368 for more information.
Page 1 of 2
SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Coverage - Caller Response Interval (seconds): 4
COVERAGE
Keep Held SBA At Coverage Point? y
External Coverage Treatment For Transferred Incoming Calls? n
FORWARDING
Call Forward Override? n
Coverage After Forwarding? y