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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
124Setting up advanced call coverage
7
6. Type r1 in a coverage Point field.
In this example, the coverage rings at extension 4101, then redirects to the
external number. If you administer Coverage of Calls Redirected Off-Net
and the external number is not answered or is busy, the call redirects to the
next coverage point. In this example, the next point is Point 3 (h77 or hunt
group 77).
If you do not have the Coverage of Calls Redirected Off-Net feature, the
system cannot monitor the call once it leaves the network. The call ends at
the remote coverage point.
7. Press
ENTER to save your changes.
Related topics
Refer to ‘‘
Call Coverage’’ on page 1200 for more information on coverage.
Defining time-of-day coverage
The Time of Day Coverage Table on your system lets you redirect calls to
coverage paths according to the time of day and day of the week when the call
arrives. You need to define the coverage paths you want to use before you define
the time of day coverage plan.
For example, let’s say you want to administer the system so that incoming calls to
extension 2054 redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m.,
and to a home office from 5:30 p.m. to 8:00 p.m. on weekdays. You want to
redirect the calls to voice mail after 8:00 p.m. weekdays and on weekends.
COVERAGE PATH
Coverage Path Number: _
Hunt After Coverage: y
Next Path Number: ___ Linkage: ___ ___
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don’t Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
Point1: 4101 Point2: r1__ Point3: h77_
Point4: ____ Point5: ____ Point6: ____