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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1358Hospitality features
20
Guest Information Input/Change
Use Guest Information Input/Change to change the guest name associated with an
extension, input a guest name after check-in, or change a call-coverage path. For
example, hotel may check in airline personnel before their arrival to guarantee
their reservation. However, hotel personnel may be unaware of the guests’ names
and so wait until their arrival to update the names.
Name Registration Information Format
For both Name Registration and Guest Information Input/Change, a guest name
may consist of as many as 15 characters, including spaces and commas. Do not
use periods.
The name may be in all upper case letters, all lower case letters, or a mixture of
upper case and lower case letters. To use Integrated Directory, enter the name
using one of the following methods.
■ Last name, comma, first name (for example, Jones, Fred)
■ Last name, comma, first name, space, title/middle initial/name (for
example, Jones, Fred Mr)
■ Last name only (for example, Jones)
Call Coverage
Both Names Registration and Guest Information Input/Change messages contain
call-coverage path numbers. These numbers do not display but are used to
configure the appropriate call-coverage arrangements for guest extensions.
Arrangements can be for voice mail, text messages, any available coverage point,
or no coverage at all.
Administer call-coverage paths on the switch, and use the associated path
numbers to establish coverage arrangements at check-in. For suites, administer
paths to allow one room in the suite to be the coverage point for the other. To make
customized arrangements at time of check-in (such as coverage from one guest
room to another), manually administer the path attributes at the switch.
Considerations
■ Call-coverage path numbers sent by PMS to the switch for automatic
reconfiguration are limited to those administered in the switch and stored in
PMS.
■ A guest room extension can have a maximum of 5 digits.
■ An input in PMS of the name displayed on display-equipped phones
updates the switch.