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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
132Setting up night service
7
Instructions
To change call coverage from off-site:
1. Type
change feature-access-codes and press RETURN.
The Feature Access Code
screen appears.
2. In the Change Coverage Access Code field, type
*85.
Use the
*85 feature access code to change a coverage path from a phone or
remote station.
3. Press
ENTER to save your changes.
4. Type
change cor and press RETURN.
The Class of Restriction
screen appears.
5. In the Can Change Coverage field, type
y.
This permits users to select one of two previously administered coverage
paths.
6. Press
ENTER to save your changes.
7. Type
change station 1014 and press RETURN.
The Station
screen for extension 1014 appears.
8. In the Security Code field, type
4196.
In this example, this is your security code. Refer to ‘‘
Security-Related
System Parameters’’ on page 875 for more information on setting the
length of your security code.
9. In the Coverage Path 1 and Coverage Path 2 fields, verify that both are
defined enabling your user to move from one coverage path to another.
The
t1 and t2 are the numbers of the Time of Day Coverage Tables.
10. Press
ENTER to save your changes.
Setting up night service
You can use night service to direct calls to an alternate location when the primary
answering group is not available. For example, you can administer night service
so that anyone in your marketing department can answer incoming calls when the
attendant is at lunch or has left for the day.
Once you administer night service to route calls, your end-users merely press a
button on the console or a feature button on their phones to toggle between normal
coverage and night service.