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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1158Automated Attendant
20
■ CallVisor ASAI
ASAI-provided digits can be collected by the Call Vectoring feature via the
collect vector command as dial-ahead digits. CINFO is passed to CallVisor
ASAI.
■ Hold
If a call is put on hold during the processing of a collect command, the
command restarts, beginning with the announcement prompt, when the call
is taken off hold. All dialed-ahead digits are lost. Similarly, if a call to a
vector is put on hold, vector processing is suspended when a collect
command is encountered. When the call becomes active, the collect
command resumes.
■ Inbound Call Management (ICM)
You can use Automated Attendant to collect information that may later be
used by an adjunct to handle a call.
■ Transfer
If a call to a VDN is transferred during a collect
command, the collect
command restarts when the transfer is complete, and all dialed-ahead digits
are lost. Similarly, if a call to a vector is transferred, vector processing is
suspended when a collect command is encountered. When the transfer is
complete, the collect command resumes. Attendant extended calls do
suspend vector processing in the same way as transferred calls.
Related topics
Refer to ‘‘
System Parameters Customer-Options’’ on page 928 for information
about creating an automated attendant.
Refer to ‘‘
Feature-Related System Parameters’’ on page 632 for information on
the number of seconds before the Collect Digits command times out.
Refer to ‘‘
Vector Directory Number’’ on page 1033 for information about and
field descriptions on the Vector Directory Number screen.
Refer to ‘‘
Announcements/Audio Sources’’ on page 480 for information on
providing an automated attendant announcement.
Refer to ‘‘
Call Vector’’ on page 501 for information on completing a new screen
for each automated attendant vector.
Refer to ‘‘
Hunt Group’’ on page 696 for information on whether a hunt group will
be vector controlled.