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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1494Station Hunting
20
coverage. If the hunt-to station is also busy, the switch continues hunting down the
hunt-to chain. If all stations in the hunt-to chain are busy, the call goes to the
dialed station’s coverage.
Administration commands
When you remove a station, the system attempts to maintain a station-hunting
chain. Consider the following examples:
■ Station 1 links to 2 and 2 links to 3. If you remove station 2, the system
links 1 to 3.
■ Station 1 links to 2. Station 2 does not link to another extension. If you
remove station 2, 1 no longer links to another extension.
When you duplicate a station, the extension in the hunt-to station field is not
copied into the duplicated station.
When you execute “
list usage extension xxxxx,” the system displays all stations
that contain the station’s extension as their hunt-to station.
Interactions
Remember that the system checks the station-hunting chain only for idle and
available extensions.
■ Adjunct Switch Applications Interface
The system attempts Station Hunting when ASAI routes to an extension
with a hunt-to station.
■ Automatic Call Distribution
An agent extension can be part of a station-hunting chain. The system
hunts the agent’s chain only when the call is made directly to the agent’s
extension. Calls distributed through hunt groups to an ACD agent do not
hunt the agent’s station-hunting chain. Calls made to an extension for
logical agents do not hunt the agent’s station-hunting chain.
■ Automatic Callback
The system does not hunt the chain of the called extension when the call is
a callback-return call.
■ Bridged Appearance
The system hunts the extension’s station-hunting chain if the principal
station has no call appearance at which the call can terminate, even though
it may have available bridged appearances on other stations.