Filter
Top Products
DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
167Managing vectors and VDNs
7
2. To see all current vector events, press RETURN.
OR
Indicate the events that you want to see by completing the Report Period
and Search Option fields. Refer to DEFINITY ECS Call Vectoring/EAS
Guide or DEFINITY BCS and Guestworks Call Vectoring Guide for more
information.
3. Press
ENTER to view the report.
The Event Report (detail) screen appears.
Look at the information in Event Data field to diagnose the vector event. In
this example, there was a problem with:
■ Vector 12, step 5
■ Split 89
Vector directory numbers
A vector directory number (VDN) is an extension that directs an incoming call to
a specific vector. This number is a “soft” extension number not assigned to an
equipment location. VDNs must follow your dial plan.
Let’s create VDN 5011 for our sales department. A call into 5011 routes to vector
11. This vector plays an announcement and queues calls to the sales department.
EVENT REPORT
The following option control which events will be displayed:
EVENT CATEGORY
Category: Vector
REPORT PERIOD
Interval: _a_ From: __/__/__:__ To: __/__/__:__
SEARCH OPTIONS
Vector Number: __
Event Type: ___
EVENT REPORT
Event Event Event Event First Last Event
Type Description Data 1 Data 2 Occur Occur Cnt
20 Call not queued 12/5 B 09/28/13:43 09/28/13:43 21
541 Not a messaging split Split 4C 09/28/13:43 09/28/13:43 136