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User Guide for Cisco Security Manager 4.4
OL-28826-01
Chapter 4 Managing Activities
Working with Activities/Tickets
Related Topics
• Understanding Activities, page 4-1
Closing an Activity/Ticket
You can close an activity without approving it (or submitting it for approval) or close a ticket without
submitting it if you or others want to continue configuring policies at a later time.
A person with administrator privileges can close an activity/ticket opened by another user.
To close an open activity/ticket, do one of the following:
• For activities:
–
Click the Close button in the activity toolbar.
–
Select Activities > Close Activity.
–
Select Manage > Activities. From the Activity Manager window, click Close.
• For tickets:
–
Click the Close button in the tickets toolbar.
–
Select Tickets > Close Ticket.
–
Select Manage > Tickets. From the Ticket Manager window, click Close.
Tip In non-Workflow mode with Ticket Management disabled, your configuration session is closed
whenever you log out. The same session is reopened the next time you log in.
Related Topics
• Understanding Activities, page 4-1
Viewing Change Reports
There are many places in the interface where you can open change reports. Typically, the button or
command to generate the report is View Changes. These change reports provide detailed information
about the policy and policy object changes, and the devices that were acted on, that have been made in
an activity/ticket, whether you are operating in Workflow or non-Workflow mode.
The change report is in Adobe Acrobat (PDF) format. You can use all of the Acrobat features, including
the bookmarks tab, to view the report.
If you discover a device or rediscover policies on a device, then subsequent policy changes in the same
activity/ticket performed on that device are not listed in the activity change report. This is also true on a
device that you clone from another device.
Following are some of the ways you can view change reports:
• Non-Workflow mode with Ticket Management:
–
Select Tickets > View Changes, or click the View Changes button in the toolbar, to view the
changes made during the currently open ticket.
–
Highlight a ticket in the Ticket Manager window and click View Changes to view the changes
made in that ticket
• Non-Workflow mode without Ticket Management: