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User Guide for Cisco Security Manager 4.4
OL-28826-01
Chapter 11 Configuring Security Manager Administrative Settings
Ticket Management Page
Ticket Management Page
Use the Ticket Management page to enable Ticket Management, to configure a ticketing system URL for
integration with an external change management system, and to configure purge settings for ticket
information.
When Ticket Management is enabled, every Image Management installation job must have an assigned
ticket or it will not be performed.
Navigation Path
Select Tools > Security Manager Administration and select Ticket Management from the table of
contents.
Related Topics
• Changing Workflow Modes, page 1-26
• Comparing Workflow Modes, page 1-20
Field Reference
Table 11-31 Ticket Management Page
Element Description
Enable Ticketing Whether to enable Ticket Management.
Ticketing System URL
Ticketing System URL The URL to use for launching an external change management system.
When this field is configured, the Ticket ID is a hyperlink that will
launch the URL specified. The URL must be formatted as a template
that accepts the Ticket ID as part of the URL. The template format uses
{0} in place of the actual Ticket ID.
For example, if the URL to launch an external ticket management
system for a ticket with the ticket ID of TKT12345 is
http://ticketsystem/displayticket?ticketid=TKT12345, then the
template URL you would use would be
http://ticketsystem/displayticket?ticketid={0}.
When you create a ticket, the Ticket ID you specify will be used in the
hyperlink in place of the {0}.
Generate Click to display the Generate Template URL dialog box that can be
used to create a Ticketing System URL.
Using the example above, you would enter TKT12345 in the Ticket ID
field and http://ticketsystem/displayticket?ticketid=TKT12345 in
the Ticket URL field. When you click OK, the appropriate template
URL is created and entered into the Ticketing System URL field.
Ticket History
Ticket History settings are only available in non-Workflow mode. In Workflow mode, purge settings
are controlled via the settings for Activities (see Workflow Page, page 11-55).