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User Guide for Cisco Security Manager 4.4
OL-28826-01
Chapter 70 Using Image Manager
Troubleshooting Image Management
Image Install Job failure –Error: "Invalid flash device"
• Check if flash exists on the device:
–
Right-click on device in IM > Test File Copy to Device
–
Connect to device, and check whether it is a multiple-context device that is being managed as a
single context device in Security Manager
–
Rediscover the device selecting to discover System Context. Then, retry the image install job.
Image Upgrade Job on Active/Standby pair fails
• Error: "This host is not the ’active’ device in the failover pair"- Ensure that the failover pair is
managed in Security Manager via the IP address of the active device in the failover pair and not the
IP address of the standby device.
• Error: "Secondary device is not in standby-ready state" - Ensure that the devices in the failover pair
are up and the standby device is in standby-ready state. Job will abort if standby device is in failed
state
Image Install Job failure –Error: "SWIM1114: Device could not be reached after upgrade"
• Manually check if device is reachable. Solution: After image upgrade, device has to be re-added in
Security Manager or change the Admin option to "Do not check certificate authentication"
• Check whether Tools > Admin > Device Communication > SSL Certificate Parameters >
PIX/ASA/FWSM Device Authentication Certificates is set to "Retrieve while adding devices."
• After image upgrade, ensure the device has been re-added in Security Manager. Otherwise, change
the Admin option to "Do not check certificate authentication."
Note You must have accepted the latest Cisco.com certificate to enable Image Manager to interface with
cisco.com. You must accept the certificate from both the "Image Meta-data locator" site and the
download site of the images to start downloading images successfully (see Image Manager Page,
page 11-29).
No data for devices in Image Manager after Security Manager upgrade
• Rediscover the device choosing to discover only Device Inventory
• Perform a live deployment to device
• Perform an image install operation to the device
Trying to retry or rollback a job fails
• Check if any of the devices in the job are deleted from Security Manager
• Check if none of the images to be retried or rolled back to are unavailable in Security Manager. Add
the images to the Security Manager repository and retry the operation